Once your order has been received and payment verified, we will send your items as soon as possible. Delivery times may vary depending on where you live, but the expected delivery period is approximately 3-5 days for local deliveries in Australia and 7-14 days for international parcels.
Once your order has been placed no amendments nor cancellations can be made on the website. If you wish to modify your order please contact us via email at firstname.lastname@example.org
To ensure you have a great shopping experience we have a 14 day returns policy for Australian customers & a 30 day returns policy for International customers – if you purchased an item that is faulty.
If you purchased an item which does not suit or fit, please contact us to clarify your machine part numbers and requirements.
If you wish to return a faulty item – or an item believed not to be up to ‘expected condition’ please:
Make sure you include proof of purchase
And an appropriate refund or solution will be provided.
Return requests must be made within 14 days for Australian customers & 30 days for International customers.
Items may only be returned with a valid proof of purchase
Returns must be received in original condition – unworn, unwashed, with all tags attached. We have the right to reject your return if it has an odour of perfume/deodorant or makeup/tanning marks etc.
If your return does not meet our Returns Policy it shall be returned to you & you will be liable for the return postage cost.
Items purchased during promotional sale periods will NOT be eligible for return.
We do not credit original shipping costs unless the item is faulty or there was a dispatch error by Specht Design Pty Ltd.
Returns are processed within 5-15 business days of receiving your return depending on off-peak and on-peak seasons.
All returns are to be sent to our Head Office via post only at:
Specht Pty Ltd
1/8 Techno Park Drive
Timber is a natural product, and variations in colour and grain are normal. Our products are hand made using natural timbers so each item is unique, however we aim to best match where multiple items ordered.