Privacy policy
Last Updated: 3/11/2023
Specht ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services. By accessing or using our website, applications, or any of our services, you consent to the practices described in this Privacy Policy.
Information We Collect
The kind of information that we collect from you will depend on how you use the website. The information which we collect and hold about you may include:
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.
Customer support information
- Examples of Personal Information collected: name, address, phone number, email address.
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
- Disclosure for a business purpose: Coffee machine manufacturers and resellers such as LA Marzocco Australia, Victoria Arduino, Espresso Company Australia.
How we collect your personal information
We may collect personal information from you whenever you input such information into the website. We also collect cookies from your computer which enable us to tell when you use the website and also to help customize your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
Purpose of collection
The purpose for which we collect personal information is to provide you with the best service experience possible on the website. We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties. By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Your Choices
You have several options regarding your information:
- Access, correct, or delete your personal information
- Unsubscribe from marketing communications
- Opt out of cookies
- Contact us to discuss any specific requests
Data Security
We implement reasonable security measures to protect your information. However, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security.
Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
GDPR Compliance
Legal Basis for Processing
When we process personal data of individuals residing in the European Union, we do so in accordance with the lawful bases specified in the GDPR, including the necessity of processing for the performance of a contract, compliance with legal obligations, protection of vital interests, consent, the performance of a task carried out in the public interest or the exercise of official authority, and legitimate interests pursued by the data controller or a third party.
Data Subject Rights
As a data subject under the GDPR, you have the following rights:
- Right to access: You can request access to the personal data we hold about you.
- Right to rectification: You can request that we correct any inaccurate or incomplete data.
- Right to erasure: You can request the deletion of your personal data.
- Right to restrict processing: You can request that we limit the processing of your data.
- Right to data portability: You can request a copy of your data in a structured, machine-readable format.
- Right to object: You can object to the processing of your personal data.
- Right not to be subject to automated decision-making: You have the right not to be subject to decisions made solely by automated processing.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Compliance procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below.
All complaints will be considered by Daniel Schonknecht and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
California Privacy Rights
California Consumer Privacy Act (CCPA)
Under the California Consumer Privacy Act (CCPA), California residents have the following rights:
- Right to know: You can request that we disclose what personal information we have collected, used, and shared about you over the past 12 months.
- Right to delete: You can request the deletion of your personal information.
- Right to opt-out: You can opt-out of the sale of your personal information.
- Right to non-discrimination: You have the right not to be discriminated against for exercising your CCPA rights.
How to Exercise Your Rights
To exercise your GDPR or CCPA rights, you can contact us using the contact information provided in the "Contact Us" section of this Privacy Policy. We will respond to your requests in compliance with the applicable regulations.
Please note that we may need to verify your identity before fulfilling certain requests, and we may refuse to fulfill requests under specific circumstances permitted by law.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
Name | Function |
---|---|
_ab | Used in connection with access to admin. |
_secure_session_id | Used in connection with navigation through a storefront. |
cart | Used in connection with shopping cart. |
cart_sig | Used in connection with checkout. |
cart_ts | Used in connection with checkout. |
checkout_token | Used in connection with checkout. |
secret | Used in connection with checkout. |
secure_customer_sig | Used in connection with customer login. |
storefront_digest | Used in connection with customer login. |
_shopify_u | Used to facilitate updating customer account information. |
Reporting and Analytics
Name | Function |
---|---|
_tracking_consent | Tracking preferences. |
_landing_page | Track landing pages |
_orig_referrer | Track landing pages |
_s | Shopify analytics. |
_shopify_fs | Shopify analytics. |
_shopify_s | Shopify analytics. |
_shopify_sa_p | Shopify analytics relating to marketing & referrals. |
_shopify_sa_t | Shopify analytics relating to marketing & referrals. |
_shopify_y | Shopify analytics. |
_y | Shopify analytics. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@spechtdesign.com.au or by mail using the details provided below:
Specht Pty Ltd, 1/8 Techno Park Drive, Williamstown VIC 3016, Australia
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://www.oaic.gov.au/